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Need help with your order? Our friendly customer support team is here to assist you with any questions or concerns you may have.
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FAQ
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How is Naz Oil different from other castor oil products?Naz Oil is a Haitian-owned and operated company that specializes in producing high-quality, organic Haitian black castor oil. Our oil is made using traditional methods that have been passed down through generations of Haitian farmers. We use only the finest castor beans, and our oil is 100% pure and organic.
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How long does it take to see results from using Naz Oil's products?Results can vary depending on the individual and the specific condition being treated. However, many customers report seeing improvement in their hair, skin, or other conditions within a few weeks of using Naz Oil's products.
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What is Haitian black castor oil?Haitian black castor oil is a natural oil that is derived from the castor bean plant. It is a rich source of essential fatty acids and has been used for centuries to promote hair growth, moisturize skin, and soothe aching muscles.
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How do I use Naz Oil's products?Naz Oil's Haitian black castor oil can be used in a variety of ways, including as a hair treatment, skin moisturizer, and massage oil. For best results, apply the oil to the affected area and massage gently.
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How long does it take to process and ship my order?We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-3 business days, and shipping times vary depending on your location and chosen shipping method.
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Can I modify or cancel my order after it has been placed?If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders may already be in the shipping process.
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What payment methods do you accept for orders?We accept several payment methods, including credit cards, debit cards, and PayPal.
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How do I place an order on Naz Oil's website?To place an order on our website, simply add the desired products to your cart and proceed to checkout. Fill out the required shipping and billing information, select your preferred payment method, and submit your order.
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How long does it take to process a return or exchange?Once we receive your returned item, it usually takes 3-5 business days to process the return and issue a refund or exchange.
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Who is responsible for return shipping costs?The customer is responsible for return shipping costs unless the item was defective or the wrong item was shipped. In those cases, we will provide a return shipping label at no cost to the customer.
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Can I exchange a product instead of returning it for a refund?Yes, we do offer exchanges for products that are in new and unused condition.
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How do I initiate a return or exchange?To initiate a return or exchange, please contact our customer service team via email or phone. They will provide you with the necessary instructions and a return shipping label.
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What is your return policy?We have a 30-day return policy for all our products. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange.
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Will I receive a full refund for my returned item?Yes, if the item is returned in new and unused condition within 30 days, we will provide you with a full refund.
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