Shipping & Returns
Shipping Policy
At Naz Oil, we want to ensure that our customers receive their orders as quickly and efficiently as possible. We offer shipping services within Haiti and internationally to select countries.
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Domestic Shipping: For orders within Haiti, we offer shipping through local carriers. Shipping times may vary based on your location, but we strive to deliver all orders within 5-7 business days.
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International Shipping: For international orders, we offer shipping through reputable carriers. Shipping times may vary based on your location and customs clearance, but we strive to deliver all orders within 10-15 business days.
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Please note that shipping times may be affected by holidays, weather conditions, or unforeseen circumstances.
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Shipping Rates: Shipping rates are calculated based on the weight and destination of the package. Shipping costs will be displayed at checkout before you complete your purchase.
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Order Processing: Orders are typically processed and shipped within 1-3 business days. You will receive a shipping confirmation email with a tracking number once your order has been shipped.
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Customs and Duties: For international orders, please note that customs fees and duties may be applied by your local government. These fees are not included in our shipping rates and are the responsibility of the customer.
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If you have any questions or concerns regarding shipping, please don't hesitate to contact us.
Return & Exchange Policy
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At Naz Oil, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
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To initiate a return, please follow these steps:
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Contact us at sales@nazoilusa.com to let us know that you would like to return your product.
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Pack the product in its original packaging, if possible, and include all parts, accessories, and documentation.
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Ship the product back to us at [insert address], using a trackable shipping method.
Once we receive your return, we will process your refund or exchange within 7-10 business days. Please note that we do not refund shipping costs and you will be responsible for return shipping costs.
We only accept returns for products that are in their original condition, unused, and unopened. We reserve the right to refuse returns that do not meet these requirements.
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If you received a damaged or defective product, please contact us immediately at sales@nazoilusa.com
so that we can make it right.
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Thank you for choosing Naz Oil for your hair and skin care needs.